Privacy Policy

Introduction

zenlumeria.top Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online fitness membership platform at zenlumeria.top. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller responsible for your personal data is zenlumeria.top Ltd, a company registered in Malta with registration number C96513. Our registered office is located at Triq il-Karmnu 57, Sliema SLM 8831, Northern Harbour, Malta. For any privacy-related enquiries, you can contact us at [email protected] or by telephone at +356 27370734.

Data Collection

We collect various types of personal data to provide our fitness membership services effectively. The data we collect includes:

• Account Information: Name, email address, phone number, date of birth, and billing address when you register for our services
• Fitness Data: Workout preferences, fitness goals, progress tracking information, and health metrics you choose to share
• Payment Information: Billing details and payment method information (processed securely by our payment processors)
• Usage Data: Information about how you interact with our platform, including login times, features used, and content accessed
• Technical Data: IP address, browser type, device information, and website analytics data
• Communications: Records of your interactions with our customer support team and any feedback you provide

How We Use Your Information

We use your personal data for the following purposes, based on legitimate legal grounds under GDPR:

• Service Provision: To provide access to our fitness platform, personalised workout plans, and membership benefits
• Account Management: To create and maintain your user account, process payments, and manage your membership
• Personalisation: To customise your fitness experience based on your goals, preferences, and progress
• Customer Support: To respond to your enquiries, provide technical assistance, and resolve any issues
• Communication: To send important service updates, membership information, and promotional content (with your consent)
• Platform Improvement: To analyse usage patterns and improve our services, features, and user experience
• Legal Compliance: To comply with legal obligations, prevent fraud, and protect our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third-party service providers who assist us in operating our platform and delivering our services. These include:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and platform infrastructure
• Analytics services (such as Google Analytics) for website performance monitoring
• Customer support platforms for enquiry management
• Marketing platforms for communication and promotional activities (with your consent)

We ensure all third-party processors comply with GDPR requirements and have appropriate data protection agreements in place. We do not sell your personal data to third parties for their own marketing purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to certain types of data processing, including direct marketing
• Right to Withdraw Consent: You can withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected] or +356 27370734. We will respond to your request within one month of receipt.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Generally, we retain account information for the duration of your membership and for up to seven years after termination for legal and accounting purposes. Workout and progress data may be retained longer if you choose to maintain historical records. You can request deletion of your data at any time, subject to legal retention requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Malta, this is the Office of the Information and Data Protection Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.